FAQ and Policies

FAQ

Custom orders

Custom orders are welcome and encouraged, but depending on the order, payment may be required in full when it comes to personalization (i.e., embroidering names and acquiring custom fabric or specific fabric.)

Chat/Email

Using chat/email, I will try to respond within 24-48 hours of the email; this is subject to day and time, as I have a night job and may not respond right away. 

Return/Refund/Cancellation Policies

Cancellations

Any cancellations of orders must be made within 24 hours of purchase, as I pack and ship orders as they come in. Once the order is shipped I will not be able to cancel it, and it would then have to be returned. 

Returns

Items must be returned within 14 days of purchase, unless stated otherwise. The buyer is responsible for ANY LOSS OR DAMAGE TO THE ITEM BEING RETURNED.

CLEARANCE ITEMS ARE EXEMPT FROM THIS POLICY AND CAN NOT BE RETURNED UNDER ANY CIRCUMSTANCES, 

NO RETURNS WILL BE ACCEPTED FOR CUSTOM ORDERS!

Refunds

Refunds will be given once the item is returned within the time frame, UNLESS THE ITEM HAS NOT SHIPPED YET, then a refund will be given within 24-48 hours depending on the time and day of the order. 

Refunds will be given back in the form of the payment used.